Add-on
Reputation management that helps you get more Google reviews
Reviews help customers choose you, on Google and in AI answers. Our reputation management service asks your customers for Google reviews by text and email after a job. We watch for new reviews and let you know when a low rating comes in, so you can respond. You write the replies yourself. The service is $99 a month flat for each business, added to your plan.
What we do every month
- Review requests sent to your customers by text and email
- A follow up reminder for customers who have not left a review
- A watch on your Google reviews for new ratings
- An alert to you when a low rating comes in
- New reviews counted in your Friday report
Why Google reviews matter
Most people read reviews before they call a business they have never used. A steady stream of recent, real reviews tells them you do good work and that you are still busy doing it.
Reviews also help you get found. Google looks at them when it decides which businesses to show on Google Maps. AI assistants, like ChatGPT, often mention ratings and reviews when they suggest a local business. A profile with few or old reviews is easy to pass over.
Many happy customers would gladly leave a review. They just forget, or nobody asks. That is the gap we fill.
How we ask for reviews
After you finish a job, we send your customer a short, friendly message by text and email. It thanks them and gives them a direct link to leave a Google review. One tap takes them to the right place.
If they do not leave a review, we send a polite reminder later. We keep it short and we do not keep pestering people.
We ask every customer the same way. We never pay for reviews, offer rewards for them or write fake ones. Those break Google's rules and can get reviews removed from your profile.
Watching for new reviews
We keep an eye on your Google reviews so you do not have to check all the time. New reviews show up in your Friday report, so you can see how things are going week by week.
When a low rating comes in, we let you know right away. A quick, calm reply can go a long way. It shows future customers that you listen and care about fixing problems.
You reply to your reviews
We never reply to reviews for you. Your replies should come from you, the person who knows the customer and the job. A real reply from the owner means more to readers than a canned one from an agency.
Here is a simple approach. Thank people for good reviews, and mention the service if it fits. For a bad review, stay calm, say you are sorry for their experience and offer to talk offline. Keep it short.
- Reply to every review if you can
- Thank happy customers by name
- Stay calm and polite with unhappy ones
- Offer to fix the problem by phone or email
- Never share private customer details in a reply
What we need from you
To send review requests, we need to know who your customers are and how to reach them. During setup, we work out the easiest way for you to share names, phone numbers and email addresses after each job.
That is it. We handle the messages, the reminders and the watching. You do the work your customers love, and you write the replies.
FAQ
Reviews questions
How much does reputation management cost?
It is $99 a month, flat, for each business. It is an add-on to your plan, and it is month to month like everything else we offer.
Do you reply to reviews for me?
No. We never reply to reviews for our clients. You reply, because your customers want to hear from you. We let you know when a low rating comes in so you can respond quickly.
How many reviews will I get?
We cannot promise a number. It depends on how many customers you serve and how many choose to leave a review. We make asking easy and consistent, and your Friday report shows the new reviews each week.
How do you ask for reviews?
We send a short text and email after each job, with a direct link to your Google review page. If a customer does not respond, we send one polite reminder.
Can you remove bad reviews?
No. Only Google can remove a review, and only when it breaks Google's rules. If a review looks fake or breaks those rules, you can flag it to Google. The best answer to a bad review is a calm reply and more real reviews over time.
Do you buy reviews or offer rewards for them?
No. Paying for reviews, offering rewards or writing fake reviews breaks Google's rules. We only ask real customers to share their honest experience.
Which review sites do you cover?
We focus on Google reviews. They show up on Google search and Google Maps, and they matter most for most local service businesses.
See where you stand on Google.
Get a free 2-minute check of your business. You will see how you show up on Google, Google Maps and AI answers, and the top fixes to make first.